Many customer service inquiries are repetitive: questions about order status, invoices, or individual prices are everyday occurrences for many companies. A customer portal can provide this information around the clock, thereby relieving support, allowing more time for complex issues.

Whether it's a customer portal, dealer portal, or representative portal – each portal serves a different purpose. Customers want to manage orders and access documents. Dealers need access to individual conditions, product information, or marketing materials. Salespeople need up-to-date data that they can use directly in customer conversations. That's why we develop portals that are aligned with the specific business processes instead of relying on a standard solution.

Our portals are part of a seamless Digital Experience Platform. They access the same data sources as the website and online shop. Product information comes from the PIM, content from the CMS, and prices or customer data from the ERP. This ensures all information is centrally maintained and always up to date.

Before technical implementation begins, we develop interactive prototypes. This allows processes to be tested early on with future users. This creates a solid foundation for a portal that truly works in everyday operations.

Click first, then code: that's how we approach portals.

The success of a portal depends significantly on whether it is gladly and regularly used in daily life. Therefore, we initially focus not on the technology but on the workflows: Which inquiries occur frequently? Which processes are suitable for self-service? Which information and functions are needed by the various user groups?

Based on this, we develop an interactive prototype that customers, partners, or salespeople can test early on. This allows requirements to be checked and optimization potentials to be identified before actual development begins.

Only afterwards does the technical implementation take place. We integrate existing systems like ERP, PIM, or CMS, so prices, product data, contents, and other information are taken directly from the respective sources. The result is a portal that seamlessly fits into the existing system landscape and works with existing processes.