Your Support
Support form
With the support form, we can help you quickly and in a structured way.
Support form
We will get back to you
Request callback
Our support team will contact you immediately as soon as a staff member becomes available.
Request callback
Fast help when things don't go as planned
Support options
Depending on your support contract, we can offer you various options for quick and smooth support.
Support form
The support form is open to every customer. Here a ticket is opened, which is evaluated in a first step for urgency and support service. We strive to react as quickly as possible here. Through the structure of the support form, we receive all data in a structured way for further processing.
Recall
You have a support request and would like to discuss the matter by phone. Please provide your telephone number in the callback form, we will contact you within one working day.
Support email address
The support email address is also open to all customers: support@wb.at
A ticket is also created here, but attachments can be used. The following information is required for a quick processing:
Customer or Project
Callback Number
Description of the support request
Device on which the error occurred
Browser in which the error occurred
If possible, screenshot of the problem
Support hotline
The support hotline is intended for customers in ongoing development, or for customers with a service contract. Here you can immediately describe your issue to a colleague. If the issue cannot be resolved immediately, a ticket will be created here. Tel.: +43/7252/98202-300
Supportmeeting
If your request is more extensive, we kindly ask you to book an appointment via our online calendar for better coordination and preparation. This meeting can take place either online or in person. Meetings are invoiced based on time spent as part of ongoing support, unless otherwise specified in the service contract.